Excite@Home pulling the plug at the end of the month!

**ken_valyi** · 11-28-2001, 11:21 AM

Excite@Home in financial straits

I have yet to recieve an email from Comcast but apparently AT&T customers were told that they have a backup network already in place if negotiations fall through.

I cannot go to dial-up people! I'll sleep at work first!

**wingwop** · 11-28-2001, 06:12 PM

You better be bull****ing ken; I just got this friggin cable modum. I'm still excited about the speed. I can't go back, HELL NO I WONT GO.

**wingwop** · 11-28-2001, 06:22 PM

WOULDN'T YOU KNOW IT. I POST THE REPLY (ABOVE) AND CHECK MY EMAIL AND THERE IT WAS. AN EMAIL FROM COMCAST I'LL SEE IF I CAN ATTACH IT HERE. THIS IS THE LETTER, AS RECEIVED. THIS SUCKS ASS!!!!!!!!!!!!

Dear Comcast @Home Customer,

As you may know, Excite@Home, the Internet service provider for Comcast @Home, filed for Chapter 11 bankruptcy protection at the end of September 2001. During this process, we are committed to keeping you informed about any new developments and to providing you with the best high-speed Internet service.

This month, Excite@Home petitioned the Bankruptcy Court for permission to terminate agreements with its cable affiliates - including Comcast, Cox and AT&T - on November 30, 2001. If the Court grants Excite@Home's request, there could be a temporary disruption in the services Excite provides to the more than four million customers served by its North American affiliates.

Please be assured that we value your business and are doing everything possible to ensure that there will be no interruption of your Comcast @Home service. Additionally, we have taken the following steps to minimize any inconvenience should a temporary service disruption occur as a result of the Court's ruling:

* Toll-free Customer Information Hotline (1-888-433-6963): you can call in for the latest updates as we work to quickly resolve any issues.
* Web Site Message Center at www.comcastonline.com/info.htm: we will provide online updates and an FAQ section to answer your questions.
* Automatic Account Credits: we will credit your account automatically, so you will be properly reimbursed for any time you are without service.

We also have been working to develop a Comcast-managed network that will provide you the always-on cable-powered, high-speed Internet service you've come to enjoy. We will make this new service available as quickly as possible and will provide you with more details in future correspondence.

Five years ago, Comcast became one of the first cable companies to offer customers high-speed Internet service. We remain committed to providing you with high quality service both now and in the future and thank you for choosing Comcast.

Sincerely,

David Juliano
Sr. Vice President & General Manager